EMERGENCY CONTACT

It is essential that we have an emergency contact number where someone with responsibility for your child can be reached during the day.

ILLNESS

In case of absence for illness or any other reason parents are asked to contact the school on the first day of absence. When a child becomes ill at school, parents are contacted as soon as possible. Meanwhile every effort is made to keep the child comfortable. If an accident occurs which requires immediate hospital treatment, a member of staff will take the child to await the arrival of a parent or guardian.

HEADLICE 

Please report any incidence of head lice to the school office, so that we can advise other parents to check and treat their children accordingly.

ADMINISTRATION OF MEDICINES

1. The general policy is that NO medicines will be administered by staff.
2. Medicines will only be administered in school after consultation with the Headteacher and on the written request/consent of parents.
3. Parents are reminded that all allergies to specific substances, e.g. plasters etc. should be notified in writing to school.

HOLIDAYS

You have a legal requirement as a parent to ensure the regular attendance of your child at school. Absence from school, including holidays in term time, can be very disruptive to the education of your child. If you wish to take your child on a holiday in term time you should request permission in writing in advance from the Headteacher.

HOME AND SCHOOL

We believe that we best help your children by establishing close links between home and school. Clear and regular information is naturally very important. We try to achieve this in a variety of ways:

– Newsletters at the beginning and end of each half term,
– Notice Board on the front of the school,
– Parent/teacher consultation evenings in autumn and spring terms,
– Curriculum newsletters outlining what your child will be studying for the next half term – Detailed written reports in summer term.

PARENTS, TEACHERS & FRIENDS ASSOCIATION

Parents of children attending the school are invited to join our flourishing P.T.F.A. This association aims to improve relationships, understanding and interest between school and home.

The members promote various social activities and fund raising events and provide assistance with school activities etc. Notifications of meetings are sent to parents via the children by the Secretary of the Association.

SCHOOL MEALS

A choice of home cooked meals is provided in the cafeteria style dining room with an emphasis on healthy, balanced eating. The children are cared for by a team of supervisors led by the Senior Supervisor.

The cost of meals is determined by the Local Education Authority and is payable in advance on Monday morning. Parents are requested to ensure that all monies sent to school should be in a sealed envelope with the name and amount written on the outside. Envelopes are available from the school office. Cheques for school meals should be made payable to CITY OF YORK COUNCIL. Parents may apply, where appropriate, to the Local Authority for free school meals for children attending school.

Children bringing packed lunches to school should
(a) keep the food in a clearly labelled lunch box
(b) bring drinks in a suitable container (no glass bottles or cans)

No liability can be accepted for food, lost or damaged or mislaid. In the event of any such loss or damage, a school meal will be provided, but parents will be expected to reimburse the school with the current price of the meal. All children staying for a cooked or packed lunch must remain within the area designated by the supervisors for the duration of the lunch break. Any changes in your child’s lunchtime arrangements, should be notified by letter.

TRANSPORT

Parents are requested to inform class teachers, in writing, whenever there is a change in the usual arrangements for transport or collection after school. No child is allowed to leave the school premises during school hours without the Headteacher’s authority and then only accompanied by a parent or delegated person

PROVISION OF INFORMATION

Information relating to the Education Reform Act Part l, Ch.1 Section 22 is available from the School Office. The information contained in this brochure applies to the school year 2008/9. While correct at time of publication, it cannot be assumed that there will be no changes in arrangements described before, during or in subsequent years.

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COMPLAINTS PROCEDURE

If you have a concern or complaint

We would like you to tell us about it. We welcome suggestions for improving our work in the school. Be assured that no matter what you want to tell us, our support and respect for you and your child in the school will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate properly an incident or problem which has happened some time ago.

What to do first

Most concerns and complaints can be sorted out quickly by speaking with your child’s class teacher so where appropriate, that should be your approach in the first instance. If you have a complaint which you feel should be looked at by the headteacher you can contact her straightaway if you prefer. It is usually best to discuss the problem face to face. You may need an appointment to do this, and can make one by ringing or calling in to the school office. You can take a friend or relation to the appointment with you if you would like to do so.

All staff will make every effort to resolve your problem informally. They will make sure that they understand what you feel went wrong, and they will explain their own actions to you. They will ask what you would like the school to do to put things right. Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand both sides of the question. It may also help to prevent a similar problem arising again.

What to do next

If you are dissatisfied with the initial response from any representative of the school you can make a complaint to the headteacher. This should be made in writing.

If your complaint is about an action of the headteacher personally, then you should refer your complaint to the governing body. You can contact them through the school office.

You may also find it helpful at this stage to have a copy of the School’s Complaints Procedures as this explains in detail what procedures are followed. This is available from the school office.

The headteacher will ask to meet you for a discussion of the problem. Again you may take a friend or someone else with you if you wish. The headteacher will conduct a full investigation of the complaint and may interview any members of staff or pupils involved. You will receive a written response to your complaint. If your complaint is about the Headteacher it may be reviewed by a senior member of staff who isn’t otherwise involved in the incident, or by a suitable representative of the Governing Body.

Most problems can be resolved by the end of this stage.

If your complaint has not been resolved

If you are still not satisfied you may wish to contact the Chair of the Governing Body to ask for referral of your complaint to a Governors’ Complaints Panel. It will then be heard by a group of three governors who have no previous knowledge of the problem and so will be able to give it a fresh assessment. You will be invited to attend and speak to the panel at a meeting which the headteacher will also attend. The General Complaints Procedure explains how these meetings operate.

Further action

If, following the Governor Panel Review, you are still not satisfied, you can appeal to a Governor Panel comprised of governors from the South York Governor Partnership.

Beyond that, while complaints about school problems are almost always settled within school, in exceptional cases it may be possible to refer the problem to an outside body such as the Secretary of State for Education.